Committed to Your Complete Satisfaction

Explore our clear guarantee terms, emphasizing prompt problem resolution and an easy return process crafted to provide confidence and satisfaction with your purchase.

Your shipping and returns Questions Answered

How long does delivery typically take?

Standard delivery usually arrives within 7-14 business days after order confirmation.

Can I return or exchange a product?

Yes, we offer hassle-free returns and exchanges within 30 days of purchase.

Do you ship internationally?

Currently, we ship to all UK, continental and U.S. addresses, with international shipping options coming soon.

How can I track my order?

Once shipped, you will receive a tracking number via email to monitor your package.

Shipping & Returns

Delivery Time

Estimated delivery times typically range from 7 to 14 business days after your order is processed. In some cases, delivery may take a little longer depending on your location and product availability.

You will receive a tracking number once your order has been dispatched, so you can monitor its progress.

Shipping Costs

We offer free standard shipping on most orders. If additional charges apply (for expedited shipping or remote areas), they will be clearly shown at checkout before you complete your order.

Order Processing

Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next working day.

Returns & Refunds

We want you to be completely satisfied with your purchase. If there’s an issue with your order, we’re here to help.

Return Eligibility

You may request a return or refund within 30 days of receiving your item if:

The item is damaged, defective, or not as described
The item is unused, in its original condition, and in the original packaging

Please contact us first to initiate the return process — do not send items back without authorization, as this may delay your refund.

Return Process

Contact us at contact@bikepipes.co.uk with your order number and issue description.
We will review your request and provide return instructions if eligible.
Once your return is received and inspected, we’ll issue a refund to your original payment method or offer a replacement, depending on your preference.

Return Shipping Costs

If the return is due to our error (e.g., wrong or defective item), return shipping is free.
If you’re returning for other reasons (e.g., change of mind), you may be responsible for return postage.

Refund Timeline

Refunds are typically processed within 3–7 business days after we receive and inspect the returned item.
It may take an additional few days for the refund to appear on your statement depending on your payment provider.

Items Not Eligible for Return

Items that have been used, damaged by the customer, or returned without original packaging
Any item returned more than 30 days after delivery
Custom or modified exhausts unless faulty

Need Help?

If you have questions about shipping, tracking, or returns, please reach out to our customer service team at:

📧 contact@bikepipes.co.uk
🛠 www.bikepipes.co.uk/contact

Contact Us

This section includes business addresses, phone numbers, and email details for quick and easy communication.